Privacy Policy
This Privacy Policy describes how our flower shop collects, uses, and protects your personal information when you visit our website, place an order, or interact with our services. We are committed to protecting your privacy and ensuring that your personal information is handled responsibly.
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1. Information We Collect
When you place an order or contact us, we may collect the following types of information:
Personal Information
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Name
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Email address
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Phone number
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Billing address
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Delivery address
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Recipient name and contact details
Payment Information
Payment details such as credit card information are processed through secure third-party payment processors. We do not store full payment card details on our systems.
Website Usage Information
When you visit our website, we may collect limited technical information such as:
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IP address
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Browser type
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Pages visited
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Date and time of visits
This information helps us improve our website and services.
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2. How We Use Your Information
We use the information we collect to:
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Process and deliver flower orders
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Communicate with you about your order
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Provide customer support
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Send order confirmations and delivery updates
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Improve our website and services
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Prevent fraud or unauthorized transactions
We only collect information necessary to operate our business and serve our customers.
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3. Sharing of Information
We respect your privacy and do not sell or rent your personal information.
We may share limited information with trusted third parties when necessary to complete your order, such as:
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Payment processing providers
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Delivery services
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Technology providers that support our website
These partners are required to handle your information securely and only for the purpose of providing services.
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4. Cookies and Website Tracking
Our website may use cookies or similar technologies to improve your browsing experience. Cookies help us understand how visitors use our website and allow certain features to function properly.
You can choose to disable cookies through your browser settings if you prefer.
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5. Data Security
We take reasonable precautions to protect your personal information from unauthorized access, misuse, or disclosure. While we use secure systems and trusted providers, no online transmission or storage method can be guaranteed to be completely secure.
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6. Marketing Communications
If you choose to subscribe to our email updates or promotions, we may send occasional messages about new products, special offers, or holiday promotions. You may unsubscribe at any time by following the link in the email or contacting us directly.
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7. Children's Privacy
Our services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children.
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8. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be posted on our website with the revised effective date.
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We value your trust and appreciate the opportunity to serve you with beautiful flowers for your special moments.